DELIVERY & RETURNS
DELIVERY
STANDARD DELIVERY
Using the standard service, your order should be with you within 3 - 7 days (excludes Public holidays). HKD$ 45
Free delivery service to one location upon purchase of HK$399 or above (except Tung Chung, Discovery Bay, all outlying islands and other remote areas).
NEXT DAY DELIVERY
Place your order before 6 pm (18:00) to receive your order the very Next day (excludes Public holidays).
HKD$75
INTERNATIONAL DELIVERY
Yes, we ship internationally! Delivery charges and time may vary from country to country. We keep our shipping fees to a minimum so that you get more bang for your buck!
* Shipping fee depends on different Courier delivery services, such as Hong Kong Post, FedEx,
United Parcel Service, etc.
Please email at contact.hk@ktalyshop.com or WhatsApp our friendly customer service at (852) 6271 0004
for more details.
How To Track Your Order
Our delivery partner, Hong Kong Post, keep you posted with a tracking code. You can rest assured that we'll keep
your purchase safe until it reaches you.
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items
will be processed and dispatched. Please note, this can take longer during the sale.
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.
You can also check the status of your delivery by viewing My Orders in your Log In account.
Returns
If you need to return any item to us, please send it back to us within 7 days of receipt of the order
(unless faulty).
It's important that any items returned to us, unless faulty, are returned in a re-saleable condition. We would like
this to mean that you've kept all original packaging and labels, and that it's unused.
For more information, view our full Returns and Exchanges information or contact our customer sevice via
WhatsApp or email.